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Terms and Conditions

Name and Address

Multilãs Unipessoal Lda.   Rua das Grutas 156    2485 – 059 Mira de Aire, Portugal

Business Description

Manufacture and trade of artisanal textile products for home decoration and women’s and men’s fashion.

Cancelation policy

To exercise the right to cancel, the customer must make that intention known within 14 days after the purchase.

If the product has already been sent, the costumer must as well return it in that same window of time.

The amount paid for the product will be refunded, however, shipping costs must be supported by the customer. It is the customer’s responsibility to prove the return has been made. For that effect, a stamped receipt from the postal services is recommended.

Exchanges and Returns

Exchanges and returns are possible with CHIcoração. If the customer wishes to make an exchange, they should do it within 30 days after the order is received. The product should be in the same condition in which it was sold and be accompanied by the corresponding receipt.

We note that all shipping costs, both for the returned item and the new one, should be paid by the costumer.

In the case of a return, the ammound paid will be refunded in the same method of payment used in the purchase.

Shipping

Shipping costs vary according to weight, dimensions, volume and destination of the order. This cost will always be calculated before the order is completed. In orders to Portugal and Spain, the method of shipment is CTT Expresso, and normal delivery time is one working day (Portugal) or two working days (Spain) after the day of shipment. No shipments are made to PO boxes.

To other destinations, shipments are made through CTT Expresso. Delivery time will vary according to the country of destination. Residents outside the European Union should note that they could be charged additional fees by local customs services which vary by country. CHIcoração is not responsible for these extra fees.

Privacy Policy

(Articles 8, 13, 14 and 21 of the General Data Protection Regulation – GDPR)

This website belongs to MultiLãs, Unipessoal, Lda.This privacy notice explains how we use the personal information that we collect about you when you use this site.

What information do we collect about you?

We collect information about you when you register on our website or place an order to purchase products or services. We also collect information from you when you voluntarily complete questionnaires or provide comments. Website usage information is collected using cookies.

How do we use this information?

The collected data is used to process your request, manage your account and if you agree, email you information about other products and services we think may be of interest. We use the information collected on the site to customize your next visits to our site.
Multilãs, Unipessoal, Lda does not share your information for marketing campaigns with other companies.
When processing your request, we may send your data to other entities involved in your purchasing process, namely carriers.

Marketing

We would like to be able to send you information about products and services developed by Multilãs, Unipessoal, Lda that may or may not be of interest to you. If you have given your consent previously, you can always choose to cancel the subscription. You have the right at any time not to allow yourself to be contacted for marketing campaigns.

Access and correction of your information

You have the right to request a copy of the information we have about you. If you wish to receive a copy of the partial or complete information of your information held by Multilãs, Unipessoal, Lda please send us an e-mail at dataprotect@chicoracao.com or write to us at Rua das Grutas 156 | 2485-059 Mira de Aire, Portugal.
We want to be certain of the accuracy and reliability of the information we hold about you. You can request the correction or deletion of information that is not up to date.

Cookies

These are small text files stored on your computer that collect information about your device and information about your usage experience. This information is used to record the number of visits made and compile statistical information on the activity of the site.
Multilãs, Unipessoal, Lda uses preference cookies, security cookies and analytics cookies.

  • Preferences cookies: These cookies allow our websites to store information that modifies the behavior or the display of the site, such as the preferred language or region in which the user is located. For example, by remembering the user’s area, a website can provide meteorological information or local traffic information. These cookies can also help to change the size of the text, font and other parts of the web pages that the user can customize.
  • Security cookies: We use security cookies to authenticate users, prevent the fraudulent use of login information and protect user data from unauthorized third parties.
  • Cookie Analytics (Google Analytics): Analytics is a Google Analytics tool that helps site and application owners understand how visitors interact with their services. It uses a set of cookies to collect information and statistics about the use of website reports without personally identifying individual visitors to Google.
    Learn more about Google Analytics cookies and privacy information..

We are not responsible for the content and accuracy of the terms and conditions of use, the privacy policies and the third party cookie policies mentioned above.
According to the information given above, as a user, you are expressly consenting to the use of the cookies referred to for the purposes set forth for each of them. You can configure your browser not to accept cookies and the websites mentioned above will explain how you can remove them. However, non-acceptance of cookies may result in incorrect execution of some of the website’s features.
None of the cookies used are essential for the use of the website, for a particular feature or for improving the performance of the website. The use of cookies by Multilãs, Unipessoal, Lda aims to analyze the use of the website and allow you to have a smooth browsing experience; at no time do we collect Personal Data through cookies. Cookies will not be used for any other purpose than those mentioned in the previous point.

Other sites

This site contains links to other sites. This privacy notice applies only to this website. You should read the privacy policies of other websites.

Changes to this privacy statement

Our privacy policies are reviewed regularly and any changes will be posted on this site. The last update is May 23, 2018.

Contacts

If you have any questions about our privacy policy or the information we have about you, use the address dataprotect@chicoracao.com for more information.

Contacte-nos

Envie-nos as suas sugestões, dúvidas ou informação que desejar. Nós responderemos o quanto antes.

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